Contact
Contact docivault
How do I contact docivault?
Real inboxes
Each address reaches a person, not a ticket queue
Support
support@docivault.comSomething is not working, or you are stuck on how to do something in the product. This inbox gets read by a person, not a queue.
Security
security@docivault.comReport a vulnerability or a security concern. There is no bug-bounty programme yet, but every report reaches a person and is read.
Privacy
privacy@docivault.comAsk what data we hold about you, ask for it to be deleted, or ask a question about the privacy page.
Everything else, including sales questions
hello@docivault.comA question before you sign up. There is no sales call and no demo to book — the fastest way to find out if docivault works for you is to sign up and use it.
Questions
What people ask before writing in
Can I book a demo or a sales call?
No. There is no calendar link and no sales team. Sign up and use the product directly, and email hello@docivault.com first if you have a question you want answered before you do.
Is there a live chat or a support ticket portal?
No. Every address on this page is a real inbox read by a person, and there is no chat widget or ticketing system anywhere on the site.
Do you promise a response time?
No SLA is promised. Security reports and privacy requests are read as a priority; general support is answered as quickly as we can, without a guaranteed window.
What if I email the wrong address on this page?
It still gets read. The four addresses exist to route you to the right place faster, not to gate who gets a reply.
Ready to try it instead of asking about it?
Signing up takes about a minute and there is nothing to book first.
- No credit card
- Free plan, no expiry
- The people you exchange with are free