Insurance
Document exchange for insurance
How do you collect claim documents from a policyholder?
The problem
What goes wrong when an insurer or broker and the policyholder making a claim exchange documents today
A claim is chased one document at a time
A photo of the damage, a police report and a repair estimate arrive across separate emails, each one requested individually because there is no single list of what the claim needs.
The policyholder does not know what is left to send
Without a checklist, a claimant has no way to see whether they have submitted everything or are missing one document that is quietly stalling the claim.
Photos and reports scatter across channels
Damage photos sent by text, a report emailed separately, and a form mailed in — three channels for one claim, with no single place holding all of it.
What moves
The specific documents that pass between the two sides
Not documents in the abstract — these are the ones that actually show up.
- claim forms
- photographs of damage
- police reports
- medical bills
- proof-of-loss statements
Three spaces
The same structure as every other setting, applied here
Private, Shared and Client. Built and available now.
Private
An adjuster’s internal assessment, before it is ready to be shared internally or with the claimant.
Shared
The adjuster and their supervisor, reviewing a claim together.
Client
What the policyholder can see and upload against — once the requests feature ships.
Documents and spaces
Available nowThree spaces per contact — Private, Shared and Client — with upload, moving a document between them, and in-browser preview of PDFs, images, text, Word and Excel files.
Document requests
In progressA checklist of what you need from someone, filling in as they upload against each line. Partly built; not finished.
Not built for this industry
One product, applied here — not a separate one
docivault is not built for this industry. It is built for the exchange — the private workspace, the contacts, and the three document spaces are exactly the same ones every other use case on this site uses. What changes here is who is on each side, what moves between them, and what a buyer in this setting needs to check before trusting a vendor.
Insurance record-keeping and claims-handling rules vary by jurisdiction — check what applies to your business before relying on any vendor. See /compliance and /subprocessors for what docivault actually holds today.
Healthcare
Referrals, reports and forms move between clinics, patients and insurers. What docivault does today, and what it does not claim.
Read moreFinance
Statements, KYC files and signed forms — the exchange, and the planned record of who opened them.
Read moreReal estate
A transaction touches a buyer, a seller, a lender and two agents. A space each, by design, instead of a mail thread.
Read morevs email
Email has no access control after send, no audit trail and a size limit. What you gain by moving the exchange off it, and what you lose.
Read more
Questions
What people ask about insurance
Can a policyholder see a checklist of what their claim still needs?
Partly. A claim is a contact with a Client space, and that part is built and available now. The checklist that fills in as documents arrive is the requests feature, which is in progress rather than finished.
Is docivault built specifically for insurance claims?
No. It is built for the exchange between an organisation and the person it is collecting documents from. A claim is one version of that; an onboarding file or a referral is another.
Does docivault meet insurance regulatory requirements?
We make no such claim. Insurance record-keeping rules vary by jurisdiction — check what applies to you and read /compliance and /subprocessors for our actual position.
Is the document exchange itself built yet?
Yes. Workspaces, contacts, the three spaces, uploading a document, moving it between spaces, previewing common formats in the browser, comments and sharing by an expiring link are all built and available now. Document requests are in progress. Bulk import from Drive or OneDrive, and a complete record of every view and download, are not built.
Set up your workspace and add your first contact
Free to start, no credit card, and the people you exchange documents with are never billed.
- No credit card
- Free plan, no expiry
- The people you exchange with are free